Service Portal

We’re here to help – if you need any assistance, just get in touch.

So that we can deliver the best possible Customer Service experience, use the options below to access the most relevant information to your query.

Our Customer Service team are available Monday-Friday 9:30am to 5:00pm (UK Time) excluding UK Public Holidays, requests sent outside of this time will be responded to the next working day.

International delivery delays are expected to increase as a result of travel and transport restrictions and containment rules to some countries following the global outbreak of CoronaVirus (CoVid-19). These delays are beyond the control of We will continue to support deliveries to all countries; unless we are advised otherwise by our carriers, however delays to transit delivery times are expected to increase. LoveRaid are working with a number of transport carriers to minimise transit delays by re-routing deliveries wherever possible via open country borders. Customer Support queries regarding international deliveries will also be affected as limited information will be available from carriers as shipments get held within the delivery network.
Customer Services
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Delivery Information
Need to know the options available for delivery? We have all the information you need here.
Discount Codes & Promotions
Find out all the information you need regarding discount and promo codes and how to use them.
Returns & Refunds
Need to return an item to us? No problem, find all you need to know here.

CoVid-19 Statement from LoveRaid

Read our latest statement regarding the CoronaVirus (CoVid19)

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