If you have lost your dispatch note/returns form you can download a blank copy using the link below.
DOWNLOAD RETURNS FORM
You will need to ensure that you complete ALL sections of this form, as returns received with blank forms cannot be matched to a customer order, and your refund will not be processed.
The carrier was unable to deliver your order. Don’t worry – we’re here to help you out!!
You can wait for your order to come back to us and we’ll give you a full refund. Or, let us know using the ‘contact us’ section and we can have your item(s) resent, providing we are sending to a UK address. Overseas orders will incur an additional re-shipping charge
P.S. If the carrier was unable to deliver to your address, try using an alternative delivery address such as work!
We get it, waiting for a refund can be a pain. But please hang in there while we work on it for you. A typical refund will take up to 14 days; that’s 7 days from you returning your order, us processing it, followed by 7 days for it to make its way through the banking system.
All returns are quality checked – items should be returned in a new and unused condition with labels attached and, wherever possible, sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.
If you’ve waited more than 14 days from the day you returned your item and have received no email from us then please get in touch by going to the ‘Contact Us’ tab on this page.
If you’ve placed an order and received a cancellation email from us, we’re sorry about that.
This will usually be because the stock wasn’t in the warehouse when we came to pick and process your order, so we were unable to ship it.
You will receive a cancellation email and a refund via the original payment method used. The refund may take up to 7 days, this is the banking process and not something we can speed up.
Due to the volume of orders we ship, we’re unable to provide you with an exchange service. If you wish to exchange an item, you will need to place a new order and process this order in the normal way, to ensure your item is available and in stock.
Once your original order is returned, and providing it meets our returns criteria, your refund will be processed as stated.
Refunds can be sneaky little things and can show up in a couple of places:
1. Normally it shows on the day of refund confirmation by us (or up to 7 days after this date depending on your bank’s processing times)
2. If it’s not there, try looking back to the date when you bought the items – some banks now highlight the refund credit against the initial debit date (or up to 7 days after this date depending on your bank’s processing time)
Delivery charges are not refunded, as it costs our business in order to get your item to you. However, if we have shipped you an incorrect item, or an item is found faulty when returned to us, delivery charges will be refunded back to your original payment method.
We move very fast and the turnaround of stock we sell means that we will not be able to resell your goods. So unfortunately we cannot accept returns that are over 28 calendar days following receipt of your order.
The 28 day period starts the day you receive your order and ends 28 days later.